Samsung Life Insurance: 100% Remote Training for 30,000 Agents

Our goal was never just to move the classroom online. We set a clear mandate: no more rigid, dated training. We wanted a platform that felt as easy to open as the apps our learners use every day — something where watching on a smartphone was genuinely enjoyable. TouchClass offered the most mobile-optimized user experience we evaluated, and just two months after our first inquiry we successfully launched a platform, onboarding about 30,000 learners within those two months.

In our industry, new product and promotion information has to reach tens of thousands of planners nationwide instantly — and securely. Zoom had capacity limits, and open platforms weren't acceptable from a security standpoint. TouchClass streamed in high quality to tens of thousands of simultaneous viewers with no lag or buffering. That let instructors and learners stay in sync in real time, delivering an immersion level that rivaled in-person training.

What satisfies us most is the balance between security and accessibility. Reaching a large audience quickly matters, but preventing external leaks is non-negotiable. TouchClass closed the security gaps inherent in open platforms and became a trusted communication channel where only our own employees can reliably receive information.

We launched a platform for 30,000 users within two months of our first inquiry. The very first live session drew 6,000 viewers, and related event content reached 18,000 views. Today more than 35,000 learners access the platform every month on an ongoing basis, which made our 100% contactless transition a success.

We moved quickly to study the best learner-friendly platforms on the market and brought those strengths into TouchClass, which is already mobile-optimized. Instead of a heavy build-out, operators had an intuitive environment from day one, which minimized the gap between adoption and our first real live session.

Unlike scheduled group training, anyone can now pull out their phone to check the latest information the moment they need it. With more than 35,000 active users each month, TouchClass has played a key role in making continuous learning part of daily work life.

Beyond a successful contactless transition, we're moving toward more precise, personalized content. Built on TouchClass's reliable streaming and security, we'll use it as the backbone for turning practical expertise into a knowledge asset and delivering it to planners across the country faster and more accurately than ever.