Customer Stories Finance & Insurance

Samsung Fire & Marine: Learning Creator Platform for 30,000 Agents

Agents look up what they need during customer interactions right inside TouchClass.

Needed an efficient training solution to raise and level expertise across a large insurance agent organization.

Agents produce content based on real-world know-how, and top creators earn rewards — an active content ecosystem.

12,000+ learning feedbacks each month, and 3,000+ agents logging in daily — consistently high engagement.

How Samsung Fire & Marine Insurance runs a learning creator platform for 30,000 agents with TouchClass

Industry: Finance & Insurance
Learners: 30,000
Purpose & Effect: Stronger agent skills, in-house content production, learning feedback, shared sales know-how, better mobile access
Features Used: Editor, Learning Feedback, Social Learning (SNS-style board), Gamification