Handok: National HRD Award Winner with Social Learning

We were recognized not just for adopting a solution, but for translating our people-first corporate culture into the digital environment. TouchClass gave us a foundation for both performance and sustainable growth, and we built an organizational culture that adapts flexibly to change — that combination was the core of the award.

The sales floor is busy and competitive. We focused on combining usefulness and enjoyment to match that environment. Instead of stiff training materials, we curated real field success stories and hot industry issues — and the habit of opening the app voluntarily just followed. Today TouchClass is the most trusted real-time knowledge guide for Handok's sales force.

When a learner posts a comment, the relevant owner receives an immediate push notification and can respond at the right moment. Because a dedicated subject-matter expert answers each question directly, the quality of replies is very high. Responding to 100% of learner input — and proving that their voice shapes training — is what powers long-term engagement.

We analyze learner history and patterns in detail. By understanding when and how individual employees learn, we can deliver tailored encouragement or one-on-one coaching. As data accumulates, we can schedule push messages for the golden hours when learners are most engaged — true experience-driven training operations.

Operating resources have shrunk dramatically compared to our old one-size-fits-all group training. Data-driven targeting means we no longer waste budget on unnecessary training. Because we can immediately reflect field feedback into our content, we've cut both time and cost on re-training significantly.

Digital transformation is never finished. We plan to advance TouchClass's analytics capabilities further, evolving it into an intelligent platform that automatically matches content to each employee's role and skill level — the most powerful HRD infrastructure supporting Handok's continued growth.