Kensington Hotel: Internal Broadcasting Across 15 Locations

We tap Gen Z staff for ideas to stay ahead of shifting consumers.

Connect field staff across nationwide hotel and resort chains in one online space to close information gaps and enable real collaboration.

Staff stories, live Q&A on concerns, and interview content — trendy formats that match Gen Z taste and drive voluntary participation.

Notice read rates jumped versus email and groupware, and posts average 200+ views each.

How Kensington Hotel built an internal broadcasting channel across 15 locations with TouchClass

Industry: Hospitality & Service
Learners: 1,000
Purpose & Effect: Stronger Gen Z engagement, unified chain-wide info, higher campaign participation, culture renewal
Features Used: Social Learning (SNS-style board), App Push, Live Streaming, Learning Management